Keela Customer Care
From personalized training videos to help articles, live tutorials, live chat, optional phone support, and a two-business-hour turnaround time on support tickets, our Customer Care team are here to support you every step of the way.
The Customer Care Approach
You all are Next Level Wonderful.
I really appreciate you not only answering my questions but teaching me so I can learn.
Danielle Kaftarian, Operational Manager
The Period Purse
Knowledge Base & Continued Learning
Access our industry-leading vault of instructional articles, training videos, and Carelabs webinars.
Prefer visual / auditory learning? Watch and listen to the videos that pair with our instruction articles.
Over 350 easy to read articles detail the inner workings of your Keela system.
Come and learn from our Keela experts and industry leaders on a wide range of topics.
Customer Care Packages
Choose between two support and training options for your Keela Journey.
Included in every Keela plan
Faster communication and personalized training
Thanks for looking after us so well.
There are very few companies I have come across that value each and every client and their needs with the same care and attention the way Keela does. One of the standouts for me is the personalised videos that are created in response to some of my questions.
Sue Liptrott, Executive Officer
Meet the Customer Care Team
As advocates, best friends, and coaches our team puts the care in customer care. Maybe that’s why they hold a 98% Satisfaction Rating?!
Stefania Bracho Liberatore
Customer Support Team Lead
Senior Professional Services Specialist
Customer Support Specialist