Our Customer Care is First Class!
An evolved approach to ensuring your continued success
Your success is the singular focus of everyone at Keela, but you’ll never have greater advocates, best friends, coaches, or confidants than the folks on our Customer Care Team.
Meticulous in their attention to detail and marvelous in their ability to move mountains to get you what you need, this team puts the care in Customer Care.
Maybe that’s why they have a 98% Satisfaction Rating?
Customer Care Approach
Unlimited Email Support
Email us with any questions, comments, or concerns you may have! Big or small we’ll answer ’em all!
Same Day Replies
During our support hours, 8am to 4pm PST, our average response time is the very same day!
Progressive Video Support
Step by Step Instructions
Our guidelines and templates are crystal clear to ensure you’re always on the right track.
Knowledge Base Articles
Thanks for looking after us so well.
There are very few companies I have come across that value each and every client and their needs with the same care and attention the way Keela do. One of the standouts for me is the personalised videos that are created in response to some of my questions.
Sue Liptrott, Executive Officer