Keela Customer Care

From personalized training videos to help articles, live tutorials, live chat, optional phone support, and a two-business-hour turnaround time on support tickets, our Customer Care team are here to support you every step of the way.

A man with a headset responding to customer support messages on a laptop.

The Customer Care Approach

Knowledge Base & Continued Learning

Access our industry-leading vault of instructional articles, training videos, and Carelabs webinars.

Training Videos

Prefer visual / auditory learning? Watch and listen to the videos that pair with our instruction articles.

Instruction Articles

Over 350 easy to read articles detail the inner workings of your Keela system.


Come and learn from our Keela experts and industry leaders on a wide range of topics.

Customer Care Packages

Choose between two support and training options for your Keela Journey.

Standard Care

Included in every Keela plan

  • Unlimited Email Support
  • Online Knowledge Base
  • Training Videos
  • CFRE Certified Fundraising Course

Premium Care
from $60/mo

Faster communication and personalized training

  • Everything in Standard Care
  • Unlimited Live Chat: A direct line to Keela Experts for instant answers
  • Unlimited Scheduled Phone Support: We call you so you’re not waiting on hold.
  • Monthly Training Sessions: Bring your team to a live, jam-packed 45 minute training session every month.
  • Monthly Tailored Workshops and Seminars: Focusing on best practices for your Keela account.

Thanks for looking after us so well.

There are very few companies I have come across that value each and every client and their needs with the same care and attention the way Keela does. One of the standouts for me is the personalised videos that are created in response to some of my questions.

Sue Liptrott, Executive Officer
Iris Foundation

Meet the Customer Care Team

As advocates, best friends, and coaches our team puts the care in customer care. Maybe that’s why they hold a 98% Satisfaction Rating?!

Stefania Bracho Liberatore
Customer Care Team Lead

Josh Cheng
Senior Professional Services Specialist

Headshot of Amanda Aubé

Amanda Aubé
Senior Customer Support Specialist

Your Journey To Success Begins Here