Keela Customer Care

Dedicated to your continued success!

As advocates, best friends, and coaches this team puts the care in customer care.

Maybe that’s why they hold a 98% Satisfaction Rating?!

You all are Next Level Wonderful.

I really appreciate you not only answering my questions but teaching me so I can learn.

Danielle Kaftarian, Operational Manager
The Period Purse

The Customer Care Approach

Knowledge Base & Continued Learning

Access our industry-leading vault of instructional articles, training videos, and Carelabs webinars.

Training Videos

Prefer visual / auditory learning? Watch and listen to the videos that pair with our instruction articles.

Instruction Articles

Over 350 easy to read articles detail the inner workings of your Keela system.

CareLabs

Come and learn from our Keela experts and industry leaders on a wide range of topics.

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Thanks for looking after us so well.

There are very few companies I have come across that value each and every client and their needs with the same care and attention the way Keela does. One of the standouts for me is the personalised videos that are created in response to some of my questions.

Sue Liptrott, Executive Officer
Iris Foundation

Customer Care Packages

Choose between two support and training options for your Keela Journey

STANDARD CARE

$0/month

Included in every Keela Plan


  • Unlimited Email Support
  • Online Knowledge Base
  • Complimentary Data Review
  • CFRE Certified Fundraising Course

PREMIUM CARE

From $60/month

Faster communication and personalized training


  • Everything in Standard Care
  • In-app Live Chat: A direct line to Keela Experts for instant answers.
  • Scheduled Phone Support: We call you so you’re never waiting on hold.
  • Monthly Training Sessions: Bring your team to a live, jam-packed 45 minute training session every month.

Their onboarding and customer service are fantastic.

I know the name of the person who helps me when I run into problems.

Katt Williams, Outreach and Development Specialist
WAHC Museum

Your Journey To Success Begins Here